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ID:219217
Title: Voicent Call Center Software - http://www.voicent.com/call-center-software.php
Description:Call Center Software auto measures and adjusts the pace of outbound calls, ensuring that Agent efficiency is maximized while the FTC's strict limitations on Dropped and Abandoned-Call rates are honored. Allows quick and easy call monitoring, recording and live-call "whisper coaching" to provide fast and highly effective training and supervisory feedback for new agents. Tracks, collects and reports call volume, line usage, dropped-call rates, etc.
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Link Owner:Voicent Communications
Date Added:December 11, 2012 03:47:45 PM
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